topic Re: No Points program in Get Support

No Points program

2299 — Sun, 04 Dec 2022 15:56:09 GMT

Re: No Points program

hTideGnow — Sat, 03 Dec 2022 19:32:58 GMT

hi @2299 you can opt out to the Public Point system, but once you opted out, you won't be collecting any rewards at all

There is no more cash taken off like the old rewards system now. On your new rewards system, collect 15 points and redeem for $15 bill credit

Re: No Points program

Outdoorsman — Sat, 03 Dec 2022 19:34:06 GMT

@2299 hi first remove your personal account info,you are on a public forum for all to see ,are you on old or new points? if you jioned after jan of this year then you are on new rewards,you can't switch to old

Re: No Points program

CountyDownIeUk — Sat, 03 Dec 2022 19:50:57 GMT

@2299

Currently what rewards system are you on?

$’s

Points.

Re: No Points program

Yummy — Sat, 03 Dec 2022 19:49:41 GMT

If you joined PM after 2022 Jan. then you have points and no way to go to $ rewards. If that is so, you have to wait to collect 15 points you can convert to $ to pay bill, purchase add-ons, etc.

Re: No Points program

2299 — Sat, 03 Dec 2022 20:07:47 GMT

Thanks. I made a mistake and I thought I was just sending a message to an agent. That’s why I had my account number on the message

Re: No Points program

hTideGnow — Fri, 17 Feb 2023 13:35:59 GMT

Hi @2299 no problem. If you want ticket to agent, please send them here ( again , there is no real reason to opt out of the new rewards, you cannot get to the old system by opt out)

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437