topic Re: Upgrade in Get Support

Upgrade

Mustang1 — Sat, 03 Dec 2022 19:11:47 GMT

Wouldn't let me take advantage of black Monday offers.

Tried switching to the 20gig plan for 45.00 a month. Payment history shows it went through, but usage says I only have 8

Re: Upgrade

Outdoorsman — Sat, 03 Dec 2022 19:13:34 GMT

@Mustang1 hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it clears up

Re: Upgrade

Quigley — Sat, 03 Dec 2022 19:15:26 GMT

@Mustang1

Try logging into your account using a browser in incognito or private mode first.

Your probably looking at old cached information before. Don't forget to do a refresh of the webpage.

Re: Upgrade

Yummy — Sat, 03 Dec 2022 19:20:47 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.