topic Re: Porting number from public mobile issue in Get Support

Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 21:28:16 GMT

I tried porting my number out yesterday twice to switch to freedom mobile after being with public for years and kept getting an error message from freedom saying incorrect account number, I didn't receive the transfer verification request from public mobile either time,please help.

Re: Porting number from public mobile issue

Meow — Sat, 03 Dec 2022 19:05:11 GMT

Your account number:

Click on Profile, scroll down, look at right hand part of the screen. Hover mouse over crossed eye and account will be revealed.

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:06:22 GMT

I know I have freedom my account number it is showing up to freedom as in incorrect.

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:07:21 GMT

I know I gave freedom my account number but they are seeing it as incorrect sorry for misspell.

Re: Porting number from public mobile issue

Outdoorsman — Sat, 03 Dec 2022 19:08:09 GMT

@Steveclark1234 hi is your public account active,it needs to be to port your number

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:09:23 GMT

Yes it is I just paid for a new month on with the last week I am not asking for a refund or rebate I just want my number ported.

Re: Porting number from public mobile issue

Outdoorsman — Sat, 03 Dec 2022 19:12:13 GMT

@Steveclark1234

@Steveclark1234 wrote:
Yes it is I just paid for a new month on with the last week I am not asking for a refund or rebate I just want my number ported.

@Steveclark1234 ok also you need to leave your old public sim in your phone to receive transfer text,did you reply yes to that?

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:14:38 GMT

My old sim was in my phone and I didn't not receive a text message for confirmation

Re: Porting number from public mobile issue

Outdoorsman — Sat, 03 Dec 2022 19:18:31 GMT

@Steveclark1234

@Steveclark1234 wrote:
My old sim was in my phone and I didn't not receive a text message for confirmation
@Steveclark1234 ok call freedom to reinitiate port request and leave public sim in phone

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:20:17 GMT

Ok I'll try it again thanks.

Re: Porting number from public mobile issue

hTideGnow — Sat, 03 Dec 2022 19:21:04 GMT

Hi @Steveclark1234 you still cam receive regular text on your PM? Call Freedom and ask them to re-submit the port request

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:22:21 GMT

I read in a post earlier someone said to put 2 zeros before my account number should I try that?

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 19:25:10 GMT

I will try again now yesterday I didn't receive either requests sent from freedom to public mobile. And my old sim was in the phone with an active account.

Re: Porting number from public mobile issue

Steveclark1234 — Sat, 03 Dec 2022 21:25:56 GMT

Anyone know if there is another way to get the porting request from public mobile I tried again to call freedom this time we did an IMEI still no request from public mobile was sent for me to click yes to.