topic Re: Promo deal in Get Support

Promo deal

latisham — Sat, 03 Dec 2022 18:55:22 GMT

I signed up for auto payment with the $35 for 20gb for 15 months deal.

It was all set right and then my payment renewed as it should but it didn't apply the promo so I was short $11 for plan.

I logged in and paid this amount but the promo for the deal isn't there.

I only wanted to spend $35/45 for this deal otherwise I stay at the $15 a month deal as I am low income and $20-30 makes a difference in if I can eat.

So I'm hoping somehow I can have this deal corrected or a refund for the plan I switched to and scale back to $15.

Please and thank you someone.

Also the website is dead slow to load and 50 times in a row my sign in went to this page expired pages.

Re: Promo deal

Outdoorsman — Sat, 03 Dec 2022 18:58:11 GMT

@latisham

you may need the help of a service rep to fix that for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Promo deal

Yummy — Sat, 03 Dec 2022 19:10:02 GMT

What your transaction history says, how much you are supposed to pay?

That $55-$20 promo was tricky. Some say you had to change plan Now (old customer); promo says it is for only new customers. Try to search through Community to find out what kind of experience other customers had/have.

As for PM web page, try incognito mode, use computer, refresh, refresh, refresh...

Re: Promo deal

Aiden — Wed, 07 Dec 2022 15:14:59 GMT

Looks like it works for renewal and existing customer

https://forums.redflagdeals.com/public-mobile-20gb-plan-35-15-months-new-existing-customers-only-plus-3x-points-credit-2581015/14/#p36977127