topic Re: anybody got a refund after you switch from Public mobile to other provider? in Get Support

anybody got a refund after you switch from Public mobile to other provider?

phy06 — Sat, 03 Dec 2022 16:47:21 GMT

Hello. I just switched from public mobile to other provider. That was just 2 days after it was charged by my auto payment. Usually, I get a refund in this situation with other providers like fido or telus. How about public mobile? I cannot reach public mobile by phone. My account automatically cancelled so I cannot see my account. Public mobile is not much cheaper than other providers (now it is more expensive than other providers) and providing less services. I just don't know how to reach them other than a chat bot (useless). Anybody had gotten any refund after you switch to other provider?

Does anyone know how to reach public mobile customer center by phone? or e-mail? other than posting this message here. Please help me out on this. Thank you.

Re: anybody got a refund after you switch from Public mobile to other provider?

Outdoorsman — Sat, 03 Dec 2022 16:50:57 GMT

@phy06 sorry unlike telus, public is a prepaid service,therefor there are no refunds when you leave early in your pay cycle

Re: anybody got a refund after you switch from Public mobile to other provider?

JK8 — Sat, 03 Dec 2022 16:50:43 GMT

@phy06

PM is prepaid so there are no refunds. Once you port your number out your account is automatically closed.

Re: anybody got a refund after you switch from Public mobile to other provider?

kaytus — Sat, 03 Dec 2022 16:50:45 GMT

@phy06 I don't think so..PM is pay-as-you-go service. It states that non refundable

Re: anybody got a refund after you switch from Public mobile to other provider?

brettster99 — Sat, 03 Dec 2022 16:51:27 GMT

@phy06

Sorry, PM is a PREPAID plan. Those providers you mentioned are POSTPAID plans. Prepaid means you pay for service in advance. Postpaid means you pay for the services you used. You won’t get a refund sorry

Re: anybody got a refund after you switch from Public mobile to other provider?

phy06 — Sat, 03 Dec 2022 16:53:36 GMT

oh my.... thank you for all your replies.

Re: anybody got a refund after you switch from Public mobile to other provider?

Meow — Sat, 03 Dec 2022 17:09:10 GMT

No. PM does not provide refund nor credit if you port your number out or close account.

Re: anybody got a refund after you switch from Public mobile to other provider?

Quigley — Sat, 03 Dec 2022 17:13:05 GMT

@phy06

Sorry no, PM doesn't give refunds or prorating unfortunately. But I hope you really got a good deal at your new provider though 😉. Sorry to see you go!

Re: anybody got a refund after you switch from Public mobile to other provider?

HALIMACS — Sat, 03 Dec 2022 17:20:57 GMT

I would echo the feedback @phy06 , but with one exception.

If you are moving services to a Koodo or TELUS plan, as these are all under the TELUS umbrella of companies, there is a slight chance they may transfer the payment to their service as a loyalty gesture for staying within the TELUS group of companies.

It's worth a shot, however only if the above is the case.

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Re: anybody got a refund after you switch from Public mobile to other provider?

JAmiehun — Mon, 18 Aug 2025 17:47:30 GMT

I swirtched day before plan suscription was up and they still charged me

Re: anybody got a refund after you switch from Public mobile to other provider?

hTideGnow — Mon, 18 Aug 2025 17:49:01 GMT

hi @JAmiehun PM is on 30 days cycle and not monthly. So, you probably missed the open day because of that. Sorry, PM is prepaid and won't provide refund in cases like this

Re: anybody got a refund after you switch from Public mobile to other provider?

JAmiehun — Mon, 18 Aug 2025 17:51:32 GMT

sad service seeing I paid for two bills on that day

Re: anybody got a refund after you switch from Public mobile to other provider?

hTideGnow — Mon, 18 Aug 2025 18:10:27 GMT

hi @JAmiehun did you switch carrier or you switched to new PM plan?

Re: anybody got a refund after you switch from Public mobile to other provider?

JAmiehun — Mon, 18 Aug 2025 18:12:11 GMT

new carrier

Re: anybody got a refund after you switch from Public mobile to other provider?

hTideGnow — Mon, 18 Aug 2025 18:15:39 GMT

sorry @JAmiehun , PM will not provide refund in such case