topic Re: Plan Issue in Get Support

Plan Issue

Justin_M — Sat, 03 Dec 2022 11:37:24 GMT

After switching to the $40 monthly plan for 15GB at 4G speed during the Halloween offer, I have recently noticed that my payment history states that I have been paying for the new monthly plan but the home page of my account shows that I am still under the previous plan that I was on before ($35 a month at 3G speed). Am I being provided with the correct plan each month or is there an underlying issue with my transition between plans?

Re: Plan Issue

Outdoorsman — Sat, 03 Dec 2022 11:06:43 GMT

@Justin_M hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it updates

Re: Plan Issue

HALIMACS — Sat, 03 Dec 2022 12:14:31 GMT

@Justin_M

Next time you log into the self-serve portal, tap this area to get a non-cached version of the page you're looking at:

Re: Plan Issue

Meow — Sat, 03 Dec 2022 15:14:58 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.