topic Re: Holiday bonus points in Get Support

Holiday bonus points

JPR — Sat, 03 Dec 2022 21:36:59 GMT

I got an email today explaining the holiday bonus. Just reply yes when I receive the text message from PM.

Problem is I got the text message two days ago. It simply said "Reply yes for bonus".

I had no idea where the text came from and thought it was spam (I seem to be getting a lot of spam lately) so I deleted it and blocked the number.

Guess I'm screwed out of the bonus.

Re: Holiday bonus points

HALIMACS — Sat, 03 Dec 2022 14:44:59 GMT

Nope, you're not screwed, @JPR

Just reply "YES2" to text number 4911

And if that doesn't work, request it of the CSA's by contacting a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Holiday bonus points

JPR — Sat, 03 Dec 2022 14:50:22 GMT

Thanks Halimacs. Reply says I'm not eligible. ☹️

Re: Holiday bonus points

softech — Sat, 03 Dec 2022 14:53:55 GMT

@JPR wrote:
Thanks Halimacs. Reply says I'm not eligible. ☹️

@JPR No worry, that would mean you have not received the text yet

what you have deleted were not the holiday freebies text

PM will slowly send out the text in stages the next 14 days (Dec 1 to Dec 15), many of us have not received yet, me neither. We will have our turn. So, just look out to PM text 🙂

Re: Holiday bonus points

brettster99 — Sat, 03 Dec 2022 15:25:35 GMT

@softech me and my mom got our texts yesterday. So it’s coming don’t worry

Re: Holiday bonus points

CountyDownIeUk — Sat, 03 Dec 2022 15:33:09 GMT

Did the tex look like this?

If no..then you were spammed. I guess the key is...watch for from 4911.

So give it a bit of time. I have 3 accounts and no texts yet.

Then send a text to 4911 saying "YES2" later on.

I have not really had spam texts...but so far 2 last week .... one for B00bies and one supposedly from Telus for a $30 deal.

Re: Holiday bonus points

CountyDownIeUk — Sat, 03 Dec 2022 15:34:25 GMT

@JPR wrote:
Thanks Halimacs. Reply says I'm not eligible. ☹️

Just means it has not been sent yet. So you are replying before the invite.

Re: Holiday bonus points

CMPOON — Sat, 03 Dec 2022 19:25:15 GMT

Hi, I had no idea where the text came from too.

Then I go to the Rewards and add-on, I find this item and got it!

Re: Holiday bonus points

Chrissyrioux12 — Sun, 04 Dec 2022 01:05:21 GMT

Unblock the number and text 4911 text yes2

Re: Holiday bonus points

JPR — Sun, 04 Dec 2022 01:48:33 GMT

CountryDownieUK

Thanks for the screen shot. No, my message didn't look like that. It simply said Reply YES to get your bonus.

I guess it was spam after all.

Thanks to everyone who replied. Hope you all have an awesome holiday season.

Cheers

Re: Holiday bonus points

CountyDownIeUk — Sun, 04 Dec 2022 02:05:00 GMT

@JPR

You are welcome. To tag someone do the “@“ sign and pick the ID. That way the person you tag will get a notification on the 🔔