topic Black friday deal in Get Support

Black friday deal

Cat4 — Sat, 03 Dec 2022 03:40:04 GMT

So on black friday I ordered my Sim cards and I received them today friday Dec 2 so I went to sign up for the 55 plan @ 20 off and the promo code wouldnt work so I chose the $40 for 15GB plan buy I'd like the origional offer I was offered. How do I fix this?

Re: Black friday deal

softech — Sat, 03 Dec 2022 03:42:10 GMT

@Cat4 maybe PM Support can help. There was another customer who has the same issue. He shows PM support the proof that he got the sim card before the deal was over, PM support was able to honour the deal

Please message PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Black friday deal

computergeek541 — Sat, 03 Dec 2022 03:49:29 GMT

@softech wrote:
@Cat4 maybe PM Support can help. There was another customer who has the same issue. He shows PM support the proof that he got the sim card before the deal was over, PM support was able to honour the deal

Please message PM support by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

That $55 plan reduced to $35 offer is actually still available, so this is really just a matter of if the CSA is able/willing to credit out the charges from the $40 plan.