topic Re: X mas promo in Get Support

X mas promo

GFG69 — Sat, 03 Dec 2022 03:33:00 GMT

Long time PM customer.

I received my promo text today and responded with stated response but do not see them applied to my account.

How long does it take for them to show on your account.

I have never had this problem in the past

softech — Sat, 03 Dec 2022 03:34:13 GMT

@GFG69 you replied YES2 ?

try to login again using Incognito mode and see if you see the free add-ons there

GFG69 — Sat, 03 Dec 2022 03:34:58 GMT

Tried , no go

GFG69 — Sat, 03 Dec 2022 03:36:34 GMT

Yes2 also tried incognito mode as suggested

softech — Sat, 03 Dec 2022 03:39:14 GMT

just to confirm, you were checking "Add-on Usage" section on the Dashboard page?

it should be pretty instant, but I guess it is not this time

Wait until tomorrow morning, if it still not show up , open ticket with PM Support

GFG69 — Sat, 03 Dec 2022 03:46:37 GMT

Tried exactly as you mentioned, still not there .

Did it at noon today .

Never had this happen in the past .... Guess I'll keep waiting

If not I'll open a ticket tmrw as you suggested

Thnx for the replies

sszz06 — Sat, 03 Dec 2022 04:37:08 GMT

Should be a cache issue. Try Incognito mode.

GFG69 — Sat, 03 Dec 2022 05:33:53 GMT

Solved :

Had my messages forwarded to another number

Once I replied from the correct # promo credits showed up immediately.

Thanks for all the replies