topic Re: can't call in Get Support

can't call

aria1 — Sat, 03 Dec 2022 03:15:09 GMT

I just sign up for a new phone number. Everything seems to work but I can't call or receive calls.

Re: can't call

JK8 — Sat, 03 Dec 2022 03:18:53 GMT

Are you a current customer who changed their number in self service? Have you tried rebooting, resetting network settings or reinstalling SIM card? Can you put a 1 in front of the number? What message do you hear when calling or receiving a call?

Re: can't call

softech — Sat, 03 Dec 2022 03:19:35 GMT

@aria1 what kind of phone do you have? make and model?

which carrier this phone was used before?

Try to change your Preferred network to 3G Only, Can the phone still connect to PM network with 3G Only setting

Re: can't call

BKNS27 — Sat, 03 Dec 2022 06:10:51 GMT

@aria1

Try rebooting your phone after you picked a new number. Hold down the power button and power off then power the phone back on.