topic Re: Stop auto pay in Get Support

Stop auto pay

AnnaW1 — Sat, 03 Dec 2022 01:24:18 GMT

My daughter lost her phone and I can’t sign into her public mobile account to stop auto pay. I tried to change her hotmail password to get the verification code through there to change password on public mobile but the hotmail was deactivated. How do I stop auto pay for another account?

Re: Stop auto pay

Rashidkia — Sat, 03 Dec 2022 01:39:42 GMT

I think try talking with your bank to stop auto payment. If your credit card get expired payments won't go through.

Re: Stop auto pay

NDesai — Sat, 03 Dec 2022 01:41:39 GMT

@AnnaW1 You will need to contact PM CS_Agent to get your account access issue resolved. Easiest way would be to request them to update your current email address. Once they do that, you can login and disable auto pay or mark account status as Lost/Stolen phone.

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Re: Stop auto pay

JK8 — Sat, 03 Dec 2022 02:21:12 GMT

@NDesai

If your daughter knows her pin then call 18554PUBLIC from any phone and turn off autopay on her account.

Re: Stop auto pay

NDesai — Sat, 03 Dec 2022 02:40:44 GMT

@JK8 wrote:
@NDesai

If your daughter knows her pin then call 18554PUBLIC from any phone and turn off autopay on her account.

Confirmed the above works. You can use any phone to dial that number. @AnnaW1