topic Holiday Rewards 2022 Text Message in Get Support

Holiday Rewards 2022 Text Message

winciy0412 — Fri, 02 Dec 2022 22:05:32 GMT

Hi there,

All 3 of my family members who joined public mobile same time as me got the 'Holiday giveaway of 2gb data and 500min international call'. However, I haven't got any text yet. Any ideas why? Thanks!

Re: Holiday Rewards 2022 Text Message

mitchnet12 — Fri, 02 Dec 2022 21:38:18 GMT

It may take up to December 15th to receive the text message. I haven't had anything come in yet.

Re: Holiday Rewards 2022 Text Message

statusquo — Fri, 02 Dec 2022 21:58:05 GMT

I'm still waiting to receive it too. There must be a reason why they're unable to send the text all at once to all customers. Might be because it may overwhelm the system. Though I don't mind waiting a little while longer

Re: Holiday Rewards 2022 Text Message

hycm53 — Fri, 02 Dec 2022 22:05:01 GMT

@winciy0412 wrote:
Hi there,
All 3 of my family members who joined public mobile same time as me got the 'Holiday giveaway of 2gb data and 500min international call'. However, I haven't got any text yet. Any ideas why? Thanks!

Don't worry, I don't get it either. Will get it soon.

Re: Holiday Rewards 2022 Text Message

Meow — Fri, 02 Dec 2022 23:02:33 GMT

I did not get SMS from PM and am not panicking, yet. Today is ONLY 2nd day of promos. Please be patient.

Re: Holiday Rewards 2022 Text Message

tzliu — Fri, 02 Dec 2022 23:41:37 GMT

It would have been much simpler and efficient if PM would just send out a Thank you Message and apply the rewards across board systematically.

"Thank you for being a PM loyal customer. You have been rewarded with so and so and they will be credited to your account ..."

1. Efficient - no need to send text msg to each user and waiting for reply to trigger rewards. It would be much better for the system.

2. Save lots of time for CS agents, if someone found out he/she is not getting it for some reasons.

Hope someone will miss the promotion to save a couple of bucks? It should not be the intention of giving out rewards to your loyal customers.

It is not fair to anyone who miss the text message and not getting the rewards.

Re: Holiday Rewards 2022 Text Message

shourunjin — Fri, 02 Dec 2022 23:49:42 GMT

I haven't received it yet

Re: Holiday Rewards 2022 Text Message

computergeek541 — Sat, 03 Dec 2022 00:17:03 GMT

@shourunjin wrote:
I haven't received it yet

Many customers have not received the text message yet. As mentioend it can up until any time up to (and including) December 15.

Re: Holiday Rewards 2022 Text Message

sszz06 — Sat, 03 Dec 2022 04:53:37 GMT

me neither😅