topic Re: refund in Get Support

refund

Leda1 — Fri, 02 Dec 2022 20:36:12 GMT

Hello, I moved my number to another phone company provider and I just payed 3 days ago my 3 months bill with public Mobile. How can i get the money refunded? my email is xxxxxxxx.

Acc nr 10000000xxxxxxxxxx with PM

Edit by Dunkman: removed personal information

Re: refund

Dunkman — Fri, 02 Dec 2022 20:35:29 GMT

@Leda1

Since public mobile is prepaid, there are no refunds unfortunately.

P.S. I will remove your personal information from the website.

Re: refund

Outdoorsman — Fri, 02 Dec 2022 20:35:53 GMT

@Leda1 hi sorry public is a prepaid service there are no prorated refunds

Re: refund

Quigley — Fri, 02 Dec 2022 20:36:44 GMT

@Leda1 You'll probably get your money back quicker if you do a charge back for that money from your CC company, since your not with Public Mobile anymore.

Re: refund

Leda1 — Fri, 02 Dec 2022 20:42:01 GMT

Hi, I have another phone number active with PM under my name which is using my son. Is any possibility that PM will credit the money back for that account?

Re: refund

Leda1 — Fri, 02 Dec 2022 20:43:43 GMT

Hi, I have another phone number active with PM under my name which is using my son. Is any possibility that PM will credit the money back for that account?

Re: refund

hycm53 — Fri, 02 Dec 2022 21:15:47 GMT

@Leda1 wrote:
Hi, I have another phone number active with PM under my name which is using my son. Is any possibility that PM will credit the money back for that account?

You could try, send private message to PM customer service :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: refund

Dunkman — Sat, 03 Dec 2022 02:56:50 GMT

@Leda1 wrote:
Hi, I have another phone number active with PM under my name which is using my son. Is any possibility that PM will credit the money back for that account?

@Leda1

I doubt that PM will credit the money back to your son's account.

You should not do a charge back on your credit card. Public mobile did not charge you incorrectly.