topic Re: Plan Change on Renewal With Promo Code in Get Support

Plan Change on Renewal With Promo Code

changweilun — Fri, 02 Dec 2022 20:40:07 GMT

Hello,

I submitted a plan change on renewal for December 12th. The plan is the $55 20GB and I applied a promo code of -$20/month making it a total of $35/month. I just want to make sure this promo code will still be applied on December 12th when my plan switches.

Thanks!

Re: Plan Change on Renewal With Promo Code

softech — Fri, 02 Dec 2022 20:43:09 GMT

@changweilun it seems like a glitch and PM might or might not honor that. Please open tickt with PM support and ask them to confirm

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Plan Change on Renewal With Promo Code

dabr — Fri, 02 Dec 2022 20:49:22 GMT

@changweilun There is definitely still a lot of confusion as to whether existing customers will get the discount despite the code working in self and plenty of discussion. However, AFAIA, you should absolutely be getting the discount based on a response by J_PM in another thread about this here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-plan-to-35-20GB/m-p/912134#M624747

edit: according to another existing customer, you will receive the discount and if you don't see the discount, then you might need customer support via chatbot or private message (CS_Agent). Here's the confirmation post from another customer: https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-plan-to-35-20GB/m-p/914592#M626698