topic Re: Cannot log in or change password in Get Support

Cannot log in or change password

pridelandscapin — Fri, 02 Dec 2022 20:31:23 GMT

I cannot log in or change my password for like a month now. My plan is now expired because I cannot get into my account to pay. Anyone no the fix? The bot is no help

Re: Cannot log in or change password

JK8 — Fri, 02 Dec 2022 20:34:11 GMT

@pridelandscapin

Can you try changing your password again, but clear your browser cache and go incognito.

Re: Cannot log in or change password

dabr — Fri, 02 Dec 2022 20:37:50 GMT

@pridelandscapin When was your last payment made? As long as the account hasn't been unpaid for 90 days of suspension, then you can definitely reactivate it by purchasing a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone. Recharge.com will also email the voucher PIN to load via 611 but you pay a fee for the convenience. This gives you time to sort out the login.

If you don't remember your password, then submit send a private message, if having trouble with chatbot, to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437