topic Data redeemed not showing up in add-on in Get Support

Data redeemed not showing up in add-on

Lemonade — Sat, 03 Dec 2022 02:33:51 GMT

Hi,

I recently redeemed 1GB data in November with 15pts and then subsequently received the free 1GB Holiday data. However, both of these data do not show up in my account as an add-on. Is this normal? How will I be able to know how much of the add-on data I've already used?

Thanks

Re: Data redeemed not showing up in add-on

BKNS27 — Fri, 02 Dec 2022 19:58:08 GMT

@Lemonade

The bonus 1gb data will be added within a week.

You can also redeem point for the iPhone 13 giveaway.

Re: Data redeemed not showing up in add-on

Dunkman — Fri, 02 Dec 2022 20:32:26 GMT

@Lemonade

Website has been finicky.

You can try to login on a different web browser, clear cache or incognito mode. That will "update" your self service account.