topic Double payment in Get Support

Double payment

SBSW — Fri, 02 Dec 2022 19:26:10 GMT

Recently I changed my plan to upgrade to 4G and 15 GB of data. However, the web site was very slow. In short I made two payments of $40 and would like a refund of 1 if these payments.

Re: Double payment

Quigley — Fri, 02 Dec 2022 19:29:14 GMT

@SBSW Refunds are tricky and take a long time to get. Better to leave the money in your available funds account for future payment. Or you can try to get a credit put on your account. Send a private message to CS_Agent or get a service ticket by using the Chat Bot Simon.

Re: Double payment

Gunner123 — Fri, 02 Dec 2022 19:36:04 GMT

@SBSW

Hi if you see the extra money in your avaliable funds you can leave it to pay for next cycle,but to ask for a refund

open a ticket through Simon here https://publicmobile.ca

private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

hTideGnow — Fri, 02 Dec 2022 19:33:12 GMT

Hi @SBSW did you make a plan change shortly after a renewal? maybe on the same day or couple days after

If you login to My Account, do you see two transaction in Payment History?

Re: Double payment

SBSW — Sat, 10 Dec 2022 13:38:35 GMT

I have cancelled autopay for 1 month. When my bill comes due please use the excess funds from my double payment to pay my bill. If there are excess charges I will pay them manually.

Once this excess funds are used up I will return to autopay.

Re: Double payment

computergeek541 — Sat, 10 Dec 2022 21:12:27 GMT

@Gunner123 wrote:
@SBSW
Hi if you see the extra money in your avaliable funds you can leave it to pay for next cycle,but to ask for a refund
open a ticket through Simon here https://publicmobile.ca
private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be aware that all tickets need to be opened using the chatbot. I would suggest avoiding mention of sending private message as the initial contact method.

Re: Double payment

SBSW — Sat, 10 Dec 2022 22:16:28 GMT

I am in autopay. The extra money for the double payment would continue perpetually. So I decided to stop autopay temporarily until the funds are used up, then reinstitute it after the funds are used up.

Re: Double payment

dabr — Sat, 10 Dec 2022 22:21:18 GMT

@SBSW Disabling autopay will mean the loss of $2 discount until you enable it again. It's not necessary to disable autopay as the available funds (account balance) will be used first to pay for renewals.

Re: Double payment

SBSW — Sat, 10 Dec 2022 22:52:35 GMT

Ok. Thanks. I'll re-enable it.

Re: Double payment

computergeek541 — Sat, 10 Dec 2022 23:00:09 GMT

@SBSW wrote:
Ok. Thanks. I'll enable it again.

Please avoid marking your own message post as the solution.