topic Re: create self serve account in Get Support

create self serve account

rwimbs — Fri, 02 Dec 2022 19:12:46 GMT

I'm trying to create a Self Serve account. SIMon tells me that I need to create a ticket. The ticket only allows me to change my password or PIN, not create an account. Is it possible to talk to an actual person? If not, how do I create a self serve account?

Re: create self serve account

Outdoorsman — Fri, 02 Dec 2022 19:14:35 GMT

@rwimbs hi use this link https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en&

Re: create self serve account

Meow — Fri, 02 Dec 2022 19:16:19 GMT

To create an account:

If you have to contact agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: create self serve account

Quigley — Fri, 02 Dec 2022 19:19:45 GMT

@rwimbs You can't set up a self service account until you already have an active sim card and account at PM.. Unless you activated your sim card and plan in a store a long time ago.

In that case send a private message to CS_Agent to get help with that self service account set up.

Re: create self serve account

rwimbs — Fri, 02 Dec 2022 22:17:28 GMT

Thanks, everyone. It turns out that I just needed to wait a while after creating my Community account. It's a shame that there is no live customer support at Public Mobile.