topic No phone service available in Arizona in Get Support

No phone service available in Arizona

DarioCampagna — Fri, 02 Dec 2022 17:56:07 GMT

I've had nothing but problems with phone service. It says no network available after I purchase the roaming and 250 megs

Re: No phone service available in Arizona

softech — Fri, 02 Dec 2022 17:59:26 GMT

@DarioCampagna does your phone see T-Mobile? Can you manually select it?

Also, make sure your Roaming Mobile Data is enabled

Depends on where you are in Arizona, according to the map, T-Mobile should have 2G and LTE coverage there

https://www.gsma.com/coverage/#466

Re: No phone service available in Arizona

Outdoorsman — Fri, 02 Dec 2022 17:59:14 GMT

@DarioCampagna

Hi there are many issues mentioned with calling problems in the states did you try connecting to T-Mobile on their 2g network? if nothing worked try for a credit or refund, you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: No phone service available in Arizona

brettster99 — Fri, 02 Dec 2022 17:59:17 GMT

@DarioCampagna

You need to manually correct to the T-Mobile network as they are the last one's in the US (not for long though) still offering 3G service. All other carriers discontinued 3G. It's pretty crappy though that PM still has those roaming add-ons that everyone now know are going to be highley unreliable because of this. They should just get rid of those add ons or ad 4G add ons for US roaming

Re: No phone service available in Arizona

Yummy — Fri, 02 Dec 2022 18:01:45 GMT

Did you try to manually connect to t-mobile?

USA has no more 3G service.

You might get some data use, though.

Re: No phone service available in Arizona

hTideGnow — Fri, 02 Dec 2022 18:06:05 GMT

HI @DarioCampagna Arizona could be a tough spot, another member seems to have problem couple weeks ago

https://productioncommunity.publicmobile.ca/t5/Get-Support/Calls-not-working-on-us-addon-talk-text-250-data/m-p/900676

HI@Bowmanville , were you able to use Roaming in Arizona in the end?

Re: No phone service available in Arizona

Bowmanville — Fri, 02 Dec 2022 19:25:13 GMT

Arizona had its ups and downs. In the major cities I was ok. Small towns and Grand Canyon area were without service. We relied on wifi, where we could get it, and data sometimes worked.

Re: No phone service available in Arizona

hTideGnow — Fri, 02 Dec 2022 19:28:18 GMT

thanks @Bowmanville for sharing your experience.

did you open ticket with PM CS agent? they might be able to do something, maybe a partial refund

Re: No phone service available in Arizona

softech — Fri, 02 Dec 2022 19:32:08 GMT

thanks @Bowmanville

@DarioCampagna check your APN

According to another post, changing the APN from isp.mb.com to sp.mb.com might help:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Roaming-never-worked/m-p/914477/highlight/true#M626609

Re: No phone service available in Arizona

Bowmanville — Fri, 02 Dec 2022 19:33:22 GMT

I didn't try for a refund for the poor service..though a few members have suggested it. As my Canada service is decent and I find interfacing through these chats is akward I tend not to followup.