topic Help in Get Support

Help

Kriesha — Fri, 02 Dec 2022 16:52:29 GMT

I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct.

I’ve been without my plan since paying 3 days ago.

Hey please help

Re: Help

walker1 — Fri, 02 Dec 2022 16:54:32 GMT

@Kriesha Sorry there's no phone number to call. Send a private message to CS_Agent instead.

Re: Help

hycm53 — Fri, 02 Dec 2022 16:57:01 GMT

@Kriesha wrote:
I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct.

I’ve been without my plan since paying 3 days ago.

Hey please help

Contact PM customer service by send private message, click here

Re: Help

dust2dust — Fri, 02 Dec 2022 16:57:57 GMT

What recording do you get when you dial 611? How did you pay the $50?

Re: Help

Yummy — Fri, 02 Dec 2022 17:05:38 GMT

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Help

Kriesha — Fri, 02 Dec 2022 17:07:00 GMT

I just get options to pay for plans or add ons

or check my account/service.

it’s says my plan is good until December 30th but I can’t call, text or no data.

Re: Help

dust2dust — Fri, 02 Dec 2022 17:24:01 GMT

Did you possibly have a credit card problem recently?