topic Re: Charged twice in Get Support

Charged twice

Maia2 — Fri, 02 Dec 2022 16:23:59 GMT

I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you

Re: Charged twice

Yummy — Fri, 02 Dec 2022 16:30:03 GMT

Do you see that charge on your transactions history?

Do you see those extra money on your account?

Can you see charge on your credit card?

Did you do change plan Now (2 plans for $40)?

If you have extra charge on your account you can leave it there until next renewal. It might take same time to receive refund as reaching next renewal date.

If you still want refund, contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Charged twice

hairbag1 — Fri, 02 Dec 2022 16:27:47 GMT

Any extra $$ will just sit in Available Funds, to be used at next renewal.

Did you manually add the $45.20 or do you have a valid credit card or Visa set to Autopay ?

Re: Charged twice

dust2dust — Fri, 02 Dec 2022 16:27:57 GMT

Did you do a change plan now around your renewal time?

Re: Charged twice

hycm53 — Fri, 02 Dec 2022 16:45:32 GMT

@Maia2 wrote:
I was charged twice the amount of 45.20 on November 13th. Can I please get my money back. Thank you

If you change plan on Nov 13 and renew at same day, then PM would immediately charge you for new plan. If it's the case you won't get refund, because PM is pre-paid service.