topic Re: How can I log in without verification? in Get Support

How can I log in without verification?

doriszheng17 — Fri, 02 Dec 2022 14:26:59 GMT

I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?

Re: How can I log in without verification?

walker1 — Fri, 02 Dec 2022 14:33:09 GMT

@doriszheng17 Get your verification either sent to your email address or phone instead.

Once you finally login to your account, you can turn off the verification required to login in the future.

Re: How can I log in without verification?

mimmo — Fri, 02 Dec 2022 14:29:34 GMT

You should contact C's agents to change the email associated with the account.

Once logged in you can also turn off 2fa

Re: How can I log in without verification?

will13am — Fri, 02 Dec 2022 14:31:28 GMT

@doriszheng17 , generally when logging in you have a choice of where 2FA code is sent. If the account is suspended then only email option is available. That said, within the self serve account is an option to disable 2FA. What do you mean the bound email cannot be used? Do you need an email change? If so, use the chatbot link to initiate a support ticket.

Re: How can I log in without verification?

doriszheng17 — Fri, 02 Dec 2022 14:32:37 GMT

I forgot my email password, and my mobile phone is out of charge, so neither method works. Also it's weird that my account was auto-renewing, but it didn't renew this month, I have enough balance on the card.

Re: How can I log in without verification?

doriszheng17 — Fri, 02 Dec 2022 14:34:26 GMT

How do i contant C's agents?

Re: How can I log in without verification?

softech — Fri, 02 Dec 2022 14:36:01 GMT

@doriszheng17

Please open the ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How can I log in without verification?

walker1 — Fri, 02 Dec 2022 14:36:23 GMT

@doriszheng17 Either send a private message to CS_Agent

Or use the Chat Bot Simon to get a service ticket for help.

Re: How can I log in without verification?

Yummy — Fri, 02 Dec 2022 14:57:34 GMT

First gain access to your account. You can ask agent for assistance with this matter.

Then disable 2FA and you will be able to log in only with email/password.

Re: How can I log in without verification?

hycm53 — Fri, 02 Dec 2022 15:06:37 GMT

@doriszheng17 wrote:
I forgot my email password, and my mobile phone is out of charge, so neither method works. Also it's weird that my account was auto-renewing, but it didn't renew this month, I have enough balance on the card.

Which email password you forgot? PM login email or other email? If it's other email then you can reset password for other email. Then login PM account, PM will send 2FA code to your other email.