topic Plan didn’t get change in Get Support

Plan didn’t get change

vinhtyler — Fri, 02 Dec 2022 12:14:37 GMT

Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date

thanks

Outdoorsman — Fri, 02 Dec 2022 12:25:52 GMT

@vinhtyler hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in an see if it clears up

walker1 — Fri, 02 Dec 2022 12:30:13 GMT

@vinhtyler You might want to try logging into your account using a browser in incognito or private mode instead.

Since your probably looking at old cached information before. Please try again.