topic Re: DATA USAGE IS ABNORMAL TOO HIGH in Get Support

DATA USAGE IS ABNORMAL TOO HIGH

weiz — Fri, 02 Dec 2022 02:19:58 GMT

It shows used 12.5G in two day. Unbelieveble.

Re: DATA USAGE IS ABNORMAL TOO HIGH

JK8 — Fri, 02 Dec 2022 02:27:34 GMT

For an accurate usage clear your browser cache and open a new browser window in incognito. Click on the spinner icon in self service to refresh. Also make sure your apps are not using data in the background.

Re: DATA USAGE IS ABNORMAL TOO HIGH

softech — Fri, 02 Dec 2022 02:29:46 GMT

@weiz your current cycle only starts Nov 30th?

Always use Inognito mode to login and check My Account for correct usage

Also, you might want to download the full Usage log in excel format and add the data entries for the total

Re: DATA USAGE IS ABNORMAL TOO HIGH

brettster99 — Fri, 02 Dec 2022 02:30:19 GMT

Re: DATA USAGE IS ABNORMAL TOO HIGH

johnprince — Fri, 02 Dec 2022 03:03:24 GMT

@weizIncognito mode, in case you do not know, is a setting in your browser(I only was made aware of this earlier this morning)