topic Re: 4g not working in Get Support

4g not working

0220 — Fri, 02 Dec 2022 01:59:26 GMT

I currently have the 4g LTE plan. But, when I turn on my data; it only shows 3g. How shall I proceed

Re: 4g not working

JK8 — Fri, 02 Dec 2022 02:03:57 GMT

@0220

If you have just switched to a 4G data plan it will take up to 48 hours for the speed to increase.

Re: 4g not working

0220 — Fri, 02 Dec 2022 02:06:01 GMT

I had the plan for about 5-7 months. I never really looked into it until now

Re: 4g not working

hycm53 — Fri, 02 Dec 2022 02:18:53 GMT

@0220 wrote:
I had the plan for about 5-7 months. I never really looked into it until now

If it's iPhone, set cellular data to "LTE" (4G).

Re: 4g not working

JK8 — Fri, 02 Dec 2022 02:25:00 GMT

@0220

There are some data plans that are available for existing customers right now in self service. They are 15 GB for $40 and 20 GB for $45. I am not sure how long these will be available in self service. They are under the 4G tab in plan changes. Arrow down until you see them. Choose change on next renewal date as you will not get any credit for your current plan if you decide to change.

Re: 4g not working

will13am — Fri, 02 Dec 2022 03:35:26 GMT

@0220 , what model of phone are you using? It is quite possible that your phone might have compatibility issues with 4G bands.

Re: 4g not working

0220 — Fri, 02 Dec 2022 14:01:48 GMT

iPhone 11 pro max