topic Re: Account not activating in Get Support

Account not activating

Justin-89indy — Fri, 02 Dec 2022 06:16:13 GMT

Hi i paid for the month and it still says i have no minutes and i payed for the $25 plan

Re: Account not activating

softech — Thu, 01 Dec 2022 19:20:51 GMT

@Justin-89indy you just activated new account? or you are resuming a suspended account?

can you confirm if your phone showing the sim card connected to the network? any error like "NO SIM", "SIM not provisioned", "No Network"?

Re: Account not activating

JK8 — Thu, 01 Dec 2022 19:22:55 GMT

@Justin-89indy

More details please. Are you a new or existing customer. Have you tried rebooting, resetting network, reinstalling SIM card, tried sim in another unlocked phone? What happens when you dial 611.

Edit: Do any services work? Have you tried putting a 1 in front of the number?

Re: Account not activating

BKNS27 — Fri, 02 Dec 2022 01:20:45 GMT

@Justin-89indy

The $25 plan have unlimited talk.

Clear the cache, cookie and go incognito your browser before login.
Also reboot your phone by powering it off then power back on.