topic Re: Is public mobile a scam? in Get Support

Is public mobile a scam?

Topranks — Thu, 01 Dec 2022 23:27:39 GMT

Right now I am feeling like I have been scam, no one to help me with my concern. Bought a Sim card with the intention of getting the black Friday plan, had to wait a week to receive the Sim, now I am at a loss with no customer support, no way to turn, not even a possibility of getting a refund for the Sim Card. Can't believe that I am still in Canada.

Re: Is public mobile a scam?

softech — Thu, 01 Dec 2022 23:29:11 GMT

@Topranks Not a scam. Where you got the PM sim card? from PM site? open ticket with PM support, show them the date you purchased, and they might be able to honour the BF deal

Message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Is public mobile a scam?

brettster99 — Thu, 01 Dec 2022 23:30:35 GMT

No it’s not a scam. But in order to get that plan you need to submit a ticket though SIMon or though direct messenger using the top right envelope button and @CS_Agent but that is slower.

@Topranks

Re: Is public mobile a scam?

HALIMACS — Thu, 01 Dec 2022 23:32:36 GMT

Worst case, @Topranks , wait until Christmas/Boxing Day/New Year's specials come along.

They're sure to be as good as the recent Black Friday ones, and you'll be ready with SIM in hand when they are released.

Just keep an eye on the Announcement section:

https://productioncommunity.publicmobile.ca/t5/Announcements/bd-p/Announcements

Re: Is public mobile a scam?

buildingbid — Fri, 02 Dec 2022 00:58:40 GMT

Im experiencing some scam like behaviour too, let you know how it goes. you may want to run while you can.

Re: Is public mobile a scam?

Topranks — Fri, 02 Dec 2022 01:13:43 GMT

Thanks very much brettster99

Re: Is public mobile a scam?

Topranks — Fri, 02 Dec 2022 01:15:07 GMT

Thanks very much softech