topic Re: no data following re-insertion of Public Mobile SIM in Get Support

no data following re-insertion of Public Mobile SIM

joy3 — Fri, 02 Dec 2022 00:47:22 GMT

I was in Japan for 2 weeks and used a temporary Japanese SIM during my visit. Since returning to BC/Canada and re-inserting my Public Mobile SIM, I have no data! Can anyone help? Thanks.

Re: no data following re-insertion of Public Mobile SIM

halroach902 — Fri, 02 Dec 2022 00:49:18 GMT

In android. Settings, Mobile Networks, Automatic Network. Cycle this off, restart device, cycle it on, restart again. Should fix it

Re: no data following re-insertion of Public Mobile SIM

Quigley — Fri, 02 Dec 2022 00:49:19 GMT

@joy3 Try logging into your account using a browser in incognito mode first. See if you're account is still active.

Re: no data following re-insertion of Public Mobile SIM

Meow — Fri, 02 Dec 2022 00:49:21 GMT

Did you check your account to confirm that you actually Have some data available?

All other services work calls/SMS in/out?

Re: no data following re-insertion of Public Mobile SIM

will13am — Fri, 02 Dec 2022 00:50:41 GMT

@joy3 , if there is a network reset option on your phone, use it to clear any previous settings. Make sure you are automatically connecting to the network. Check also the APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone