topic Re: Data problem - Plan issue in Get Support

Data problem - Plan issue

Somojana1 — Fri, 02 Dec 2022 00:41:07 GMT

Hi,

My plan just got renewed and I have a 4GB monthly data but on the first day it is showing almost 2 GB used though I rarely used a few mbs. Please assist.

Thank you.

Re: Data problem - Plan issue

hairbag1 — Fri, 02 Dec 2022 00:44:23 GMT

Re: Data problem - Plan issue

Outdoorsman — Fri, 02 Dec 2022 00:44:52 GMT

@Somojana1

hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in an see if it clears up

Re: Data problem - Plan issue

Quigley — Fri, 02 Dec 2022 00:45:33 GMT

@Somojana1 Try doing a refreshing of the page. Also try logging in to your account using a browser in incognito mode. Your probably looking at old cached information.

Re: Data problem - Plan issue

Meow — Fri, 02 Dec 2022 00:47:39 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Data problem - Plan issue

halroach902 — Fri, 02 Dec 2022 00:47:51 GMT

Hard refresh your page CTRL + F5. If your still seeing the same, check your phones data usage in settings to see if its showing the descrepancy. You can filter by day usually