topic Re: Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify in Get Support

Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify

tranner85 — Thu, 01 Dec 2022 20:58:42 GMT

I'm on the 3G $15 250MB plan and I referred a friend who activated her Public Mobile account at 12AM on November 28th. On the same day, I received a text offering $5 off your next 5 bills for both you and whoever you refer during the promo period. She signed up for the Black Friday $35 20GB plan. I also received the offer today via e-mail.

Since I received the offer AFTER activating her account (but on the same day), do I qualify for this? When did this offer actually start? If I do qualify, how do we take advantage of this offer? Is it automatic?

That would suck if I just missed the offer.

Re: Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify

buildingbid — Thu, 01 Dec 2022 21:05:24 GMT

Goodluck!

Re: Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify

dabr — Thu, 01 Dec 2022 22:14:46 GMT

@tranner85 If the activation for the friend occurred on the Nov. 28th, then I certainly think you'll qualify as long as your friend used your code. The $5 account credit usually is credited the month after activation so perhaps by the end of the first week Jan/2023 you should see the account credit along with your friend. The friend should also have, by now, received the one time $10 RAF credit and you should have, perhaps, received a Cha-Ching text from 611 shortcode of successful referral plus $1 credit.

If you don't see anything by the end of first week, then submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent, if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: maybe the first week in December would be when the RAF $5 account credit should happen and not January since the new activation happened in Nov.

Re: Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify

tranner85 — Thu, 01 Dec 2022 23:17:41 GMT

Yeah I received the text confirming a successful RAF and she did receive the $10.

The activation was done on November 28th, but it was done so just after midnight, central time. I received the offer later that day on the 28th.

I would accept this as a solution, but I'm hoping for confirmation from a PM rep. Do they view these boards or should I submit a ticket after a certain amount of time?

Re: Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify

dabr — Thu, 01 Dec 2022 23:21:58 GMT

@tranner85 Sometimes (rare) a CSA may respond or view community posts, but if you want to confirm the eligibility with them, then submit a ticket or send a private message. Here's couple of links:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Received an offer for $5 off for up to 5 months if you refer a friend but not sure if I qualify

tranner85 — Thu, 01 Dec 2022 23:27:39 GMT

Thanks. I'll send a private message to an agent.