topic Re: Add on US roaming not working in Get Support

Add on US roaming not working

Isabelled1 — Thu, 01 Dec 2022 23:05:09 GMT

I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.

same happen last few times I went to Michigan and I cannot understand why.
i have used the add on for the past few years without a problem until recently.

Re: Add on US roaming not working

HALIMACS — Thu, 01 Dec 2022 23:10:42 GMT

Try manually connecting to the T-Mobile network, @Isabelled1 , in your device's network connections. You may have to set it to "manual" as opposed to "auto" to get the network list to populate.

Also try rebooting your device.

Re: Add on US roaming not working

hycm53 — Thu, 01 Dec 2022 23:11:59 GMT

@Isabelled1 wrote:
I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.
same happen last few times I went to Michigan and I cannot understand why.
i have used the add on for the past few years without a problem until recently.

Because start this year USA shut down 3G voice talk, that's way talk won't work. But data should work.

You may contact PM customer service require refund, click here

Re: Add on US roaming not working

Meow — Thu, 01 Dec 2022 23:14:29 GMT

USA shut down 3G services. With PM US add-ons connection will depend on your luck. You cannot compare positive experience from past years with current situation.

Try connecting to t-mobile manually and activate roaming.