topic Re: Upgrade plan was not updated in Get Support

Upgrade plan was not updated

michel-6 — Thu, 01 Dec 2022 22:17:30 GMT

Monday November 28 2022, i upgrade my plan to the cyber Monday promotionnal plan ( 15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022. But today my old plan remain unchange and i want to know why.

Re: Upgrade plan was not updated

hTideGnow — Thu, 01 Dec 2022 22:19:36 GMT

Hi @michel-6 maybe cache problem

Try clear cache and eestary the browser to relogin

or try using Private or Incognito mode to login

Re: Upgrade plan was not updated

brettster99 — Thu, 01 Dec 2022 22:20:35 GMT

You need to login in incognito first as this site has some caching issues @michel-6

Re: Upgrade plan was not updated

michel-6 — Thu, 01 Dec 2022 22:21:41 GMT

Thank s, but i don t know how to do either one

Re: Upgrade plan was not updated

user828282 — Thu, 01 Dec 2022 22:22:27 GMT

When I purchased the plan, I had to wait unitl the expiry of the current plan I was on. Then it was there the next day. Not sure maybe have to wait a little bit. You can also verify that you did in infact purchase it if you go to Payment History It should show you the "reciept" of your new plan.

Re: Upgrade plan was not updated

hTideGnow — Thu, 01 Dec 2022 22:23:34 GMT

Hi @michel-6 if you are using Chrome, click on the 3 dots on the top right them select Incognito . A new browser window or tab will open, use that to login

Re: Upgrade plan was not updated

HALIMACS — Thu, 01 Dec 2022 22:27:24 GMT

@michel-6

When you're on the self-serve landing page, you can also tap the little refresher icons 🔄 to get an up-to-date version of the page.

The self-serve site tends to display cached (old) versions of the page.

Re: Upgrade plan was not updated

hTideGnow — Thu, 01 Dec 2022 22:30:09 GMT

Hi @HALIMACS like your 🔁 ..mine looks different

Re: Upgrade plan was not updated

HALIMACS — Thu, 01 Dec 2022 22:32:17 GMT

@hTideGnow

Samsung keyboard on mobile device emoji.