topic Re: Number port help in Get Support

Number port help

Cleo2 — Thu, 01 Dec 2022 19:53:29 GMT

I activated my public mobile account. My phone says sos. It’s been 3plus hours with no phone. Help please

Re: Number port help

softech — Thu, 01 Dec 2022 19:54:39 GMT

@Cleo2 If you phone shows SOS, it could be a sim provisioning issue , which is different from porting

did you try to reseat your sim card?

do you have another phone to test the PM sim card?

Please open a ticket with PM Support and ask them to check if sim card was provisioned properly

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Number port help

Cleo2 — Thu, 01 Dec 2022 19:56:12 GMT

Thanks. I’ll give it a shot!

Re: Number port help

Cleo2 — Thu, 01 Dec 2022 21:03:50 GMT

Hi,

I tried the sim in another phone and it did not work. SOS displayed. My phone shows under physical sim that the carrier is public mobile but network is not accessible.

Re: Number port help

gpixel — Thu, 01 Dec 2022 23:46:10 GMT

@Cleo2

did you reply 'yes' to the port authentication request from your previous provider?

Re: Number port help

Cleo2 — Fri, 02 Dec 2022 04:21:21 GMT

Yes I did! The administration has it figured out! Thanks for the suggestion 😊