topic Discount plan code missing in Get Support

Discount plan code missing

Guillentes — Thu, 01 Dec 2022 18:26:37 GMT

When I signed up, we missed adding the discount plan code and only added the referral code. How can I go back and add this code to my plan so that I get the $20/mo discount? Also, the plan is no longer showing these savings on the website so how can I find this code to add it to my account?

Re: Discount plan code missing

softech — Thu, 01 Dec 2022 18:27:16 GMT

@Guillentes if it is an honest mistake, it is possible that PM Support might be able to add it back for you

Please open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Discount plan code missing

Yummy — Thu, 01 Dec 2022 18:32:36 GMT

You cannot go back to input code but you can ask agent to help you out.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here