topic Re: Canada wide minutes in Get Support

Canada wide minutes

Wingman — Thu, 01 Dec 2022 17:25:23 GMT

Why do I get a notification of low minutes when I have lots of Canada wide long distance minutes that I purchased. I thought they could be used for local minutes too.

Re: Canada wide minutes

softech — Thu, 01 Dec 2022 17:28:02 GMT

@Wingman if you got the long distance minutes from last year Christmas promotion, then that set of LD minutes can be used for Canada wide calling

But if you purchased the LD minutes add-on , then that particular LD minutes can only be used to call selected countries , Canada is NOT part of it

Re: Canada wide minutes

Outdoorsman — Thu, 01 Dec 2022 17:28:19 GMT

@Wingman hi yes they can be used for local the notification is most likly for your regular plan minutes

Re: Canada wide minutes

softech — Thu, 01 Dec 2022 17:30:02 GMT

@Wingman Also, the current More is Merrier bonus LD minutes can be used to call Canada as well. But you will have to wait for the text and reply YES2 to get it. You should see the text in the next couple days

Re: Canada wide minutes

Wingman — Thu, 01 Dec 2022 17:30:24 GMT

I bought add on Canada wide long distance that is the only option I have on my $15 plan.

Re: Canada wide minutes

softech — Thu, 01 Dec 2022 17:32:26 GMT

@Wingman oops, missed you said Canada wide LD minutes

yes, that one will work.

did you login to My Account using Incognito mode and you see the add-on there? If it is there, no worry, it will kick in when you regular minutes are used up. In case there is any issue, try to reboot your phone once and make sure you dial 1 in front of the 10 digits

Re: Canada wide minutes

Wingman — Thu, 01 Dec 2022 17:37:27 GMT

But why do I have to use up my 100 minutes before the Canada wide minutes kick in. And why do they send me notifications of low minutes if I have lots of Canada wide minutes.

Re: Canada wide minutes

Yummy — Thu, 01 Dec 2022 17:40:22 GMT

PM uses your monthly allotment of minutes first. Notification is related to plan allotment. When all plan's minutes are used you will start using your add-on minutes.

Re: Canada wide minutes

linus2000 — Thu, 01 Dec 2022 17:40:30 GMT

It's might like data,plan data is used first,then add-on data.