topic Help! Opt out of new points program! in Get Support

Help! Opt out of new points program!

mobilehero — Thu, 01 Dec 2022 17:26:46 GMT

Dear all,

I have just accidentally opted into the new points program. It says it will need 4 days to implement the change. How can I contact someone in Public Mobile to cancel that please?

I chatted with the bot and it directed me to a page to submit a ticket. It asked me to login into my community account (this account that I am using to make this post), but for some reason it always says error logging in. How can I escalate this to an actual agent of Public Mobile?

Thank you.

Re: Help! Opt out of new points program!

Outdoorsman — Thu, 01 Dec 2022 17:30:09 GMT

@mobilehero hi sorry but there is no going back,a lot of people wish they could sorry

Re: Help! Opt out of new points program!

Yummy — Thu, 01 Dec 2022 17:37:36 GMT

You can ask agent to put you back to Points. Be polite, admit your mistake and you might be lucky to get back.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Help! Opt out of new points program!

brettster99 — Thu, 01 Dec 2022 17:38:03 GMT

I do not think you can. But go to the envelope button top right and click on the note of button and type @CS_Agent into the to field.

Re: Help! Opt out of new points program!

mobilehero — Thu, 01 Dec 2022 17:46:58 GMT

Thank you all, I've contacted the agent. I hope for the best.

Re: Help! Opt out of new points program!

Chrissyrioux12 — Thu, 01 Dec 2022 17:50:21 GMT

They will be if no help to you they will tell you that I ce you hit agree it means you read the agreement and they presume you read it

Re: Help! Opt out of new points program!

LitlLdy — Thu, 01 Dec 2022 17:59:51 GMT

@mobilehero wrote:
Dear all,
I have just accidentally opted into the new points program. It says it will need 4 days to implement the change. How can I contact someone in Public Mobile to cancel that please?
I chatted with the bot and it directed me to a page to submit a ticket. It asked me to login into my community account (this account that I am using to make this post), but for some reason it always says error logging in. How can I escalate this to an actual agent of Public Mobile?
Thank you.

@mobilehero , ohh no! I’m sorry for your loss! I switched after being with the old rewards for 3 years & I didn't want switched to the public points due to I was saving a fair amount off my plan so I begged a few different CS_Agents to switch me back but I was told by all of them that they cant do that due to I agreed to switch over! Even after me saying without the old rewards PM no longer is a benefit to me! I ended up moving to Koodo! I hope you have better luck than I did at getting the old rewards back. My situation was different, I didn’t switch over by mistake I was being nosy but I didn’t want to switch… this is what I did below so it was my own fault!

Joining Public Points

If you are an existing customer that is currently receiving old Public Rewards (you became a Public Mobile customer before January 25, 2022), you can still join Public Points. Here’s how:

Sign into My Rewards
Choose “Join Public Points” from the side navigation; here you’ll find a summary of what you’ll gain by joining Public Points
Click “Join now” and accept the terms and conditions

Re: Help! Opt out of new points program!

Chrissyrioux12 — Thu, 01 Dec 2022 17:51:19 GMT

I was unsuccessful thy tell you thy cannot reverses if for you and when I commented further they said oh read the agreement

Re: Help! Opt out of new points program!

Chrissyrioux12 — Thu, 01 Dec 2022 17:51:56 GMT

They told me they could not reverse it the system doesn’t allow them to

Re: Help! Opt out of new points program!

softech — Thu, 01 Dec 2022 18:30:31 GMT

@mobilehero (and @Yummy )

Once you have agree to migrate to Public Points, even it said it might take 4 days to complete the migration, there is NO WAY to opt out and go back to the old rewards system. Basically the old reward systems is "locked" and they cannot put people back in

Yes, of course you can open a ticket with PM support, but it is a false hope

@mobilehero think positive, with new Reward points, you will be getting an extra 1GB data which those on the old rewards won't be getting

Re: Help! Opt out of new points program!

Rairajbir17 — Thu, 01 Dec 2022 18:32:02 GMT

Same happened with me. Lost my all rewards. I am thinking to switch to other provider after being with public mobile for more than 4 years. Old public rewards were good. New portal doesn't make sense to me.

Re: Help! Opt out of new points program!

gpixel — Thu, 01 Dec 2022 18:45:09 GMT

@Rairajbir17

honestly, it's not worth it for you to change providers right away. you will be getting a point for each month you've been with PM. 4 years = 48 points. you guys also have the ability to use some of those points for draws. I think it only costs 1 point to enter.

I don't know why it's in the rewards help section, however one can click this link to view current and past contests draws

https://www.publicmobile.ca/en/bc/get-help/articles?category=rewards

Re: Help! Opt out of new points program!

dust2dust — Thu, 01 Dec 2022 19:57:12 GMT

@Chrissyrioux12, @Rairajbir17 - This is one of the few places in this service that is a one chance only. You had to get into the rewards page, click on opt in, click the checkbox to agree, click on ok. Hoops. Irreversible. Why did you tempt it? For other readers, don't go there. Too late for those that went through the hoops.

Re: Help! Opt out of new points program!

brettster99 — Thu, 01 Dec 2022 19:58:57 GMT

I am not going to even login into the rewards section because of this new rewards system. And 1 extra GB is not going to change my mind @dust2dust

Re: Help! Opt out of new points program!

dust2dust — Thu, 01 Dec 2022 20:02:20 GMT

@brettster99- I don't remember the last time I logged in to it. The payments screen is fine for me to see the rewards I might get. But yes to all...just say no.

Re: Help! Opt out of new points program!

Bart104 — Sat, 13 May 2023 14:29:55 GMT

They did the same to me. In my opinion there is no reason not to accept people back to the old reward system.

I can understand that, say after a month or so, PM won't let you change the program. But I realized I clicked on the wrong buttons too many times and found myself in the "Points" program.

Right away I contacted PM and requested to switch back, but was told it is not possible. What a bs, crock, scam!

I've been a PM member for some time now, and this really lowers my opinion for PM.

Bottom line here is. It even has a link to "opt out" for Points. It just doesn't mention that it only works for those who haven't even joined!!!

What a way to "lure" people into a different program!

Shame on PM.

Thanks

Re: Help! Opt out of new points program!

Bart104 — Sat, 13 May 2023 14:32:56 GMT

Most things can easily be reversed in our "computer world".

Question is.....does PM want to do this??

Answer is......NO.

Shame on PM.

Re: Help! Opt out of new points program!

dust2dust — Sat, 13 May 2023 14:36:50 GMT

@Bart104- You had ample opportunity to read and be aware of switching to points. A big red box. You had to click the join button. Then confirm. Reading all the don't switch threads here.

Yes, the initial messaging was deceiving. Then they've been sending out emails informing you of your balance. Gee, it's 0. Why are you telling me this. Does that tempt me or lure me to click through the buttons to join. Heck no.

Re: Help! Opt out of new points program!

Bart104 — Sat, 13 May 2023 15:15:13 GMT

No matter what we both use as excuses !!!!!! This is a poor way to punish people for a mistake they made.

End of the topic for me.

Great forum here. Poor PM customer service, no matter who is to blame!!

Re: Help! Opt out of new points program!

dust2dust — Sat, 13 May 2023 15:27:07 GMT

@Bart104- I agree that it would be technically simple for them to retract back to rewards. They just choose not to as a greedy corporation.

It's not about blame. It's that you could have chosen not to log in to the rewards system to look at your rewards and the points info all over it, not clicked on join, not clicked on another join, not clicked on the confirm button, ignored all the red warnings, ignored all the threads here telling everybody that asks not to switch.

I don't see it as a mistake. Sorry.