topic Re: texting wont' work without WiFi in Get Support

texting wont' work without WiFi

DH925 — Thu, 01 Dec 2022 22:37:41 GMT

Both my kids are on iPhones and can't seem to be able to text me, send pictures, etc when they arent' within WiFi, without using up theire data (which they have VERY little of). This is not what we signed up for. Can someone help us figure this out please!

Thank you in advance!

Re: texting wont' work without WiFi

Meow — Thu, 01 Dec 2022 16:26:47 GMT

Most likely they use iMessage (apple stuff).

In order to use native SMS system you have to change that SMS is handled by native and not proprietary app.

Re: texting wont' work without WiFi

DH925 — Thu, 01 Dec 2022 16:28:52 GMT

So they have to turn off imessage when they arent' within wifi? and then it should work?

Re: texting wont' work without WiFi

brettster99 — Thu, 01 Dec 2022 16:31:04 GMT

From the sounds of it you have the $15 plan. Which does include unlimited texting, unlimited incoming calls and 100 minutes of calling.

If it does not seem to be working, try rebooting the phones. Make sure you are in an area that has service.

Also try resetting network settings. If all that does not work then you are going to need to contact PM CSA. You can message them directly using the envelope button above and typing CS_Agent into the to field.

But that is a slow response and it’s quicker to submit a ticket thoug Simon chat bot

Re: texting wont' work without WiFi

JK8 — Thu, 01 Dec 2022 16:32:20 GMT

@DH925

https://thecellguide.com/cant-send-or-receive-messages-without-internet-on-iphone-254

Re: texting wont' work without WiFi

hTideGnow — Thu, 01 Dec 2022 16:36:48 GMT

HI @DH925 kids these days use iMessage an not sms, make sure send as sms is enabled

Send messages as texts only when iMessage is unavailable

Go to Settings > MessagesToggle Send as SMS switch to on

or ask them to just turn off iMessage and only send sms:

Send all messages as texts

Go to Settings > MessagesToggle iMessages switch to off

Re: texting wont' work without WiFi

DH925 — Thu, 01 Dec 2022 16:54:21 GMT

Yes, you're right. They do have that plan... I will try doing what you and the others have suggested and see if that works!

Thanks

Re: texting wont' work without WiFi

gpixel — Thu, 01 Dec 2022 17:04:11 GMT

@DH925

for iPhones they should at least have 1gb/month. iMessage needs data or wifi to be used. iMessage should typically revert to normal text(sms/MMS) when its not connected to the internet. go into the settings of the app and make sure the correct options are enabled and then test to confirm it is working