topic Re: Roaming in Get Support

Roaming

Aprilg1 — Thu, 01 Dec 2022 16:32:29 GMT

I purchased add on roaming. All paid for. Not working

Re: Roaming

softech — Thu, 01 Dec 2022 16:34:37 GMT

@Aprilg1 which US state and city you are at?

which roaming add-on you got? voice?text?data?

did you try to connect to T-Mobile? this should be your first choice.

And if you roaming add-on you got has Data, make sure you enable Roaming Mobile data on your phone

If T-Mobile is not connecting, try AT&T as well. But many said AT&T is not connecting anymore

Re: Roaming

Meow — Thu, 01 Dec 2022 16:44:54 GMT

If this is a US add-on, USA discontinued 3G so it will be very difficult to get any connection. 2G is still availalble and you have to try to manually connect to t-mobile and activate roaming option.

Re: Roaming

softech — Thu, 01 Dec 2022 16:46:40 GMT

@Aprilg1 but add to @Meow post, 4G or LTE are still used for Data and text and they should be connecting without much trouble

Only the voice could be challenge for using the 2G network

Re: Roaming

Yummy — Thu, 01 Dec 2022 16:52:12 GMT

@softech Thank you for clarification.

It is a real mess with PM's US add-on.

What would be Proper advice to customers having issue with US add-on instead of just 'no 3G, no service'?

Thanks in advance!

Re: Roaming

brainfreze — Thu, 01 Dec 2022 21:07:51 GMT

When I used to travel down south with the add-on roaming package, restarting my phone usually cleared up any connection issues.

Re: Roaming

Aprilg1 — Thu, 01 Dec 2022 23:24:28 GMT

I've tried that and several other things. Nothing works. Never had this issue before. First time in 2 months