topic Re: Add on data in Get Support

Add on data

BCAl22 — Thu, 01 Dec 2022 16:04:14 GMT

My account clearly shows that I have 2Gb of added on data that I bought, but when I’ve used up my plan data for the month, it doesn’t roll over to the added on data. What do I need to do to activate that added on data?

Re: Add on data

Outdoorsman — Thu, 01 Dec 2022 16:07:01 GMT

@BCAl22 hi it should automatically kick in you may be looking at a cached version of your account,use a different browser in private or incognito mode sign back in to see if it updates

Re: Add on data

Meow — Thu, 01 Dec 2022 16:07:26 GMT

Data add-on stays on your account until is completely used and remainder of data is rolled over to next month(s).

2GB bought once will not roll over to next month as 2GB as it is one time purchase until is used up.

If you need more data you would have to purchase new data add-on.

Re: Add on data

JK8 — Thu, 01 Dec 2022 16:09:46 GMT

@BCAl22

Log into self service but clear your browser cache first and go incognito. There is a little spinner icon that you can select to refresh the add ons. Do that to ensure you have data left. If yes and still not working even after a phone reboot contact an agent.

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Re: Add on data

hTideGnow — Thu, 01 Dec 2022 16:12:58 GMT

HI @BCAl22 there is nothing you need to do to use the add-on data. Maybe try reboot your phone

And , check if you have data limit set on your phone. Android has such settings and it will stop your data usage if you reached the limit

Re: Add on data

Yummy — Thu, 01 Dec 2022 16:21:12 GMT

If you have data add-on on your account, after your your monthly allotment of data, add-on should seamlessly become active and you should be able to continue to use it.

If it does not, reboot your phone (maybe few times). If you can still cannot use your add-on maybe agent can clarify why not.

Re: Add on data

BCAl22 — Thu, 01 Dec 2022 16:43:53 GMT

Thank you. It was clearly a cached view as I logged in on a different device and it wasn’t showing

Re: Add on data

gpixel — Thu, 01 Dec 2022 17:10:13 GMT

@BCAl22

the website doesn't automatically generate the updated information. there are 2 refresh buttons