topic Re: refund and renewal in Get Support

Re: refund and renewal

Shanique — Thu, 01 Dec 2022 15:55:00 GMT

I need a refund of $70 back… for the $20 ad on plan and I also accidentally charged my card twice for $56 twice for my current plan. I also need for my plan to be renewed before the due date. I am unable to do it from my account.

Re: refund and renewal

softech — Thu, 01 Dec 2022 15:57:40 GMT

@Shanique for early renewal, you have to open ticket with PM Support and they can process it for you

and for the "accidental" charge you put in, do you see that charge showing up as Available fund in My Account? Login again using Incognito mode to assure you get the latest info

Since you have a charge dispute , you can open a single ticket with them to get it sorted out

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: refund and renewal

Outdoorsman — Thu, 01 Dec 2022 15:57:43 GMT

@Shanique hi to ask for a refund or credit

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: refund and renewal

Meow — Thu, 01 Dec 2022 16:05:23 GMT

If YOU accidentally added funds to your account, I would suggest to leave them there as they will be used on next renewal.

As for add-on you can ask agent for refund if you do not plan to use that add-on ever. Be aware it might take few weeks to receive refund.

Early renewal is possible but that has to be done by agent.

You can ask them all option you have regarding refunds at the same time.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here