topic Re: Have set up new sim card but cannot use phone in Get Support

Have set up new sim card but cannot use phone

londoncalguy — Thu, 01 Dec 2022 15:31:09 GMT

Last payment pre-authorized Nov 11. Next payment due Dec 11th. How long does it take for cell phone to rectivate? Current status is active for account.

Re: Have set up new sim card but cannot use phone

softech — Thu, 01 Dec 2022 15:33:44 GMT

@londoncalguy

You got a new sim card yet? If not, get it from Telus or Koodo store. Or you can also check Amazon. Do not order from PM online as it could take long for them to deliver

Once you got the sim card, it is quck to link the new sim card to your current My Account

Just login My Account, click Quick Link, then select Change SIM card and enter the new sim card number, follow the steps to complete

https://selfserve.publicmobile.ca/en/account/edit/your-account

Usually after 5 mins, with one of two phone reboot and it will be working again

Re: Have set up new sim card but cannot use phone

Meow — Thu, 01 Dec 2022 15:34:29 GMT

When you swap SIM card, new one should become active within minutes. What you have to do is reboot your phone.

Re: Have set up new sim card but cannot use phone

bondmi — Thu, 01 Dec 2022 15:49:24 GMT

If new sim is activated, reboot phone and should be active and working.

Re: Have set up new sim card but cannot use phone

londoncalguy — Thu, 01 Dec 2022 17:08:58 GMT

I tried making a call and it said my phone was not registered

Re: Have set up new sim card but cannot use phone

bondmi — Thu, 01 Dec 2022 17:13:29 GMT

Why did you get a new sim card? Dod you activate the new sim online.

You should be able to see "active" in your account.

Re: Have set up new sim card but cannot use phone

londoncalguy — Thu, 01 Dec 2022 17:15:47 GMT

Re: Have set up new sim card but cannot use phone

londoncalguy — Thu, 01 Dec 2022 17:16:46 GMT

sorry, Network Locked SIM card inserted

Re: Have set up new sim card but cannot use phone

bondmi — Thu, 01 Dec 2022 17:32:52 GMT

That means it is not active. Message CS_Agent , if you did in fact activate to address the issue.

Re: Have set up new sim card but cannot use phone

softech — Thu, 01 Dec 2022 17:36:07 GMT

@bondmi can you type in the exact error message?

It could be a phone unlock code required or a SIM unlock code, depends on the exact message

Was the phone used on PM network before? which network it was used earlier?

Re: Have set up new sim card but cannot use phone

bondmi — Thu, 01 Dec 2022 17:38:49 GMT

I am not the one with the issue it is @londoncalguy