topic Re: Port number in Get Support

Port number

Wakera — Thu, 01 Dec 2022 13:52:13 GMT

I port my number to public mobile and yet I still get calls and sms on my old carrier SIM card. Need to be fixed cuz I can’t keep changing phones

Re: Port number

computergeek541 — Thu, 01 Dec 2022 13:58:39 GMT

How long ago did you make the request? Number transfers sometimes take a few hours. Did your respond to a text message from the old carrier to approve the number porting?

Re: Port number

Outdoorsman — Thu, 01 Dec 2022 14:00:14 GMT

@Wakera hi did you leave your old sim in your phone to receive transfer text? I will private message you the number to call for porting issues

Re: Port number

softech — Thu, 01 Dec 2022 14:23:59 GMT

@Wakera

Who is your old provider? Koodo?

if you like , you can keep using the old sim for now

Call the number as provided by @Outdoorsman , then you will get a text from your old provider, reply YES within 90 mins.

You can still keep using your old sim card from old provider. Reboot every 30 mins with the old sim card. If you see the old sim card stop working, then it means porting is completed and you can switch to the new PM sim card!!

Re: Port number

BKNS27 — Thu, 01 Dec 2022 15:43:48 GMT

@Wakera

If you replied to the text confirming you are porting over to PM with the old SIM in your phone within the 90 minute window.

The process will take up to 90 minutes to be completed.

If you missed the step in replying to the text then you need to contact a CS_Agent to restart the porting process.