topic Re: Porting to Public Mobile from Zoomer Wireless in Get Support

Porting to Public Mobile from Zoomer Wireless

Maye1985 — Thu, 01 Dec 2022 15:19:19 GMT

Good Morning,

I ported my 2 lines to Public Mobile yesterday. Just wondering if I need to contact Zoomer Wireless for final billing or they will sort it out.

Re: Porting to Public Mobile from Zoomer Wireless

Outdoorsman — Thu, 01 Dec 2022 15:22:52 GMT

@Maye1985 hi that would be a question they could answer for you but your accont should be closed after you port your numbers, best to ask them for a final bill just to be sure

Re: Porting to Public Mobile from Zoomer Wireless

softech — Thu, 01 Dec 2022 15:25:56 GMT

@Maye1985 you don't have to contact Zoomer to close the account. The account would have been closed once the porting is completed. (Calling to close the account before porting is completed will failed the porting request)

If you have a credit card on Zoomer system, they will charge the final bill as usual.

If they send you bill and you pay after, same, you will get the final bill and you can pay

Re: Porting to Public Mobile from Zoomer Wireless

Meow — Thu, 01 Dec 2022 15:36:35 GMT

Porting in (or out) closes ported number/account immediately. If you had any credit at that company you might ask if they provide refund otherwise after account is closed all is forfeited.

Re: Porting to Public Mobile from Zoomer Wireless

computergeek541 — Thu, 01 Dec 2022 16:06:42 GMT

@Meow

Zoomer is postpaid carrier. If the carrier owes money to the customer, they must issue a refund.

Re: Porting to Public Mobile from Zoomer Wireless

gpixel — Thu, 01 Dec 2022 17:30:39 GMT

@Maye1985

PM is a prepaid provider and is a DIY service. it's not plug and play. please familiarize yourself with how the system works

https://www.publicmobile.ca/en/qc/get-help/articles

if you scroll to the bottom, you can also look through categories