topic Purchased wrong add on in Get Support

Purchased wrong add on

walker_tim — Thu, 01 Dec 2022 14:57:38 GMT

I thought I was purchasing a US Roaming add on, but it turned out it wasn't US Roaming. Is there a way to get a refund?

Re: Purchased wrong add on

Outdoorsman — Thu, 01 Dec 2022 14:58:28 GMT

@walker_tim

Hi to ask for a refund you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Purchased wrong add on

softech — Thu, 01 Dec 2022 15:01:54 GMT

@walker_tim

Yes, if it is an honest mistake and the addon was not used, PM support will usually reverse the transaction and put the fund back to your My Account and you can repurchase the correct one

Please open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

A reminder, US roaming has a 10 days, 240 hours, expiry and it will kick in once the purchase is completed. So, buy when you really need it, not buy ahead of your trip

Re: Purchased wrong add on

Meow — Thu, 01 Dec 2022 15:44:55 GMT

You can ask agent nicely explaining your mistake and ask him to provide refund or most likely to add funds to your account to be used on next renewal.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Purchased wrong add on

hycm53 — Thu, 01 Dec 2022 15:53:36 GMT

@walker_tim wrote:
I thought I was purchasing a US Roaming add on, but it turned out it wasn't US Roaming. Is there a way to get a refund?

You could get refund if you made mistake and didn't use it.

Contact PM customer service to require refund, click here