topic Re: User name and password in Get Support

User name and password

Kev0711 — Thu, 01 Dec 2022 14:15:02 GMT

Hello my user name and password isn't working

softech — Thu, 01 Dec 2022 14:16:09 GMT

did you try to login with Incognito mode?

did you try Reset Password link there and put in all the possible email address you might have used

if none of those help, please open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

will13am — Thu, 01 Dec 2022 14:16:25 GMT

@Kev0711 , please try using incognito mode on your browser. See if that helps.

Outdoorsman — Thu, 01 Dec 2022 14:16:55 GMT

Hi if password reset is not working you need to contact a cs agent to change/reset account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

hycm53 — Thu, 01 Dec 2022 15:59:29 GMT

@Kev0711 wrote:
Hello my user name and password isn't working

When you login your self service account, you need your email address not your user name .

If you forget your password, click "reset password", then PM will send a link in your email.