topic Re: Port request still not completed in Get Support

Port request still not completed

mikaeel — Thu, 01 Dec 2022 14:11:42 GMT

i tried to port my number to another provider but Public mobile is still holding my number. how can i get my number released from Public mobile to another service provider

Re: Port request still not completed

will13am — Thu, 01 Dec 2022 14:14:56 GMT

@mikaeel , when you submitted the number port from your new provider, did you also confirm the port via text message from Public Mobile? If you did not receive of was unable to confirm on the Public Mobile end, you will need to resubmit the number port.

Re: Port request still not completed

softech — Thu, 01 Dec 2022 14:19:48 GMT

@mikaeel

Who is your new provider? Koodo?

Please check with your new provider once again and ask them to re-trigger the process

Then wait 60 mins for the text to come and reply YES within 90 mins

If that still not work, then please open ticket with PM using this direct link:

https://urlshortner.tiia.ai/Lc9xk8

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.