topic Re: Payment in Get Support

Payment

kdanielle1995 — Thu, 01 Dec 2022 12:05:39 GMT

My account was suspended. I uploaded the funds via credit card this morning; and paid my due balance and my account is still suspended ! What is going on !

Re: Payment

walker1 — Thu, 01 Dec 2022 12:34:59 GMT

@kdanielle1995 If all your services still work fine, then don't worry. The suspended status will eventually switch to Active later.

Try logging into your account using a browser in incognito mode and try again.

You might be seeing old cached information.

Re: Payment

kdanielle1995 — Thu, 01 Dec 2022 12:41:52 GMT

None of my services are working unfortunately:(

Re: Payment

walker1 — Thu, 01 Dec 2022 12:52:23 GMT

@kdanielle1995 Have you tried logging into your account and click on the reactivate button? Have you restarted your phone, recently?

Re: Payment

softech — Thu, 01 Dec 2022 13:26:04 GMT

@kdanielle1995 wrote:
None of my services are working unfortunately:(

@kdanielle1995 Please login My Account using Incognito mode once again and confirm if the account status is showing Active.

If is shows Active, please reboot your phone once more

If it shows Suspended, please click "Reactive my plan" and follow the screen to make a manual payment

Re: Payment

walker1 — Thu, 01 Dec 2022 13:02:35 GMT

@kdanielle1995 Did you try what I asked you earlier? People tend to repeat ideas.

Re: Payment

softech — Thu, 01 Dec 2022 13:29:20 GMT

really? I only see members eager to help in this Community. Walking around harassing members is not the way to go

Re: Payment

gpixel — Thu, 01 Dec 2022 17:57:42 GMT

lol who's being harassed?