topic Re: PM account loyalty rewards in Get Support

PM account loyalty rewards

snorkellady — Thu, 01 Dec 2022 04:35:08 GMT

How do we get in touch with a PM employee to inquire about loyalty credits to our account? I also referred another person to PM and I thought we were supposed to get that $5. off offer but didn't. Just have a few questions for them. Thank you

Re: PM account loyalty rewards

softech — Thu, 01 Dec 2022 04:36:23 GMT

@snorkellady in such case, have your friend to open a songel ticket with PM support for both of you, they will add it back for you

Two ways to open ticket

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: PM account loyalty rewards

hairbag1 — Thu, 01 Dec 2022 04:37:10 GMT

Top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Watch the envelop icon on top right side of page will be highlighted when they respond.