topic Re: Reactivate in Get Support

Reactivate

Carriefox01 — Thu, 01 Dec 2022 02:01:46 GMT

I changed my plan and my phone won't reactivate but says it's activated. How long do I have to wait?

darlicious — Thu, 01 Dec 2022 02:03:25 GMT

Have you rebooted your phone?

JK8 — Thu, 01 Dec 2022 02:05:15 GMT

What does it say in self service for status…Active?

Did you try rebooting, resetting network settings, reinstalling SIM card?

HALIMACS — Thu, 01 Dec 2022 02:05:43 GMT

Was your service ACTIVE before you changed plans?

Whether you process an immediate plan change or a post-dated one, it should not affect your current services.

Try rebooting device, resetting network connection and toggling airplane mode on/off.

When you dial *611, what do you hear?