topic Re: Pre authorization for payment in Get Support

Pre authorization for payment

Navneet83 — Wed, 30 Nov 2022 22:58:41 GMT

I want to update my credit card information for payments as the previous one has expired

Re: Pre authorization for payment

walker1 — Wed, 30 Nov 2022 23:04:03 GMT

@Navneet83 You can do that yourself from inside your account.

For better success, login to your account using a browser in incognito or private mode first.

Re: Pre authorization for payment

Meow — Wed, 30 Nov 2022 23:08:53 GMT

Account creation

Navneet83 — Thu, 01 Dec 2022 00:02:11 GMT

I am unable to create the account for updating credit card information

Re: Account creation

softech — Thu, 01 Dec 2022 00:43:13 GMT

@Navneet83

if you activate yourself online, a My Account login would have setup already. If you activate long time ago in-store, then it is true that you might not have a My Account setup yet

Either way, please open ticket with PM Support to have them check and/or setup the account login for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there